Website: www.saintpetersschool.net/

 

The Technology Support position works to ensure that St. Peter’s Episcopal School teachers, students, administration, and staff are provided timely, accurate, and appropriate support in mission-­critical information and technology. This includes support related to computer systems and other communication systems, software, and hardware.

RESPONSIBILITIES

  • Provide timely critical support in urgent situations that might arise.
  • Assist users in finding solutions to a variety of changing needs.
  • Provide in-­classroom support to teachers, as well as group training sessions.
  • Provide one-on-one end-­user training.
  • Troubleshoot and solve problems related to desktop computers, laptops, tablets, and A/V equipment (projector/sound systems, Apple TV, Promethean, etc)
  • Provide support to faculty, students, administration, parents, and staff via phone, email, or in person.
  • Experience with Pixio and Document cameras and knowledge of set up for live streaming of classrooms, if needed for distance learning or assigned by head of school.

QUALIFICATIONS

  • High School Diploma and one to three years of directly related work experience. Experience and training in a network environment and knowledge of network protocol preferred.
  • General knowledge of Mac OS X, Google Workspace, and Windows PC devices for troubleshooting.
  • General knowledge of A/V equipment for troubleshooting.
  • Basic understanding of JAMF/BARK/Apple Remote Desktop.
  • Must be a creative problem solver.
  • Must be team-oriented.
  • Committed to regular professional development to maintain skills.
  • Good verbal and written communication skills.
  • Exceptional customer service delivery.
  • Good interpersonal skills.
  • Ability to work independently.
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